Monday, March 30, 2009

Salesforce.com speech recognition integration by Jott

Jott recently announced a speech interface to salesforce.com. By leveraging their speech to text services, they came with an offering to enterprise users. It is another example how a speech to text API (human based on automatic) can be easily integrated into other saas applications. See also SpinVox Open API. A key around this service will be what happen when the data is inaccurate due to transcription error (weather human or machine error). What is the feedback that users will recieve from the system and what is the fix process for such error. I guess the Jott people can highlight some of that but so can similar service providers like SpinVox, Nuance, Google etc.



Jott Networks Introduces Jott for Salesforce, Makes Mobile CRM Input Insanely Simple With Voice-to-text

SEATTLE, March 19 /PRNewswire/ -- Jott Networks today announced the addition of Jott for Salesforce to its expanding line of mobile productivity services. The new service uses Jott's high-quality voice-to-text technology, and allows sales professionals to make a simple call on any phone to directly input opportunity updates, take quick notes, and set reminders and appointments - all hands-free. Jott is offering a one-month free trial of Jott for Salesforce and it comes with a free subscription to Jott Assistant Pro, Jott's widely acclaimed mobile productivity tool.

Jott CEO and co-founder John Pollard said, "There are already over a thousand businesses that use Jott's other services to get more done on the go. These same businesses wanted us to provide integration with more critical business applications and Jott for Salesforce is the first in that line." He added, "Sales professionals can now use our best-in-class voice-to-text technology to avoid the hassle of cramped and clumsy mobile interfaces and frustratingly slow connection speeds. Sales teams spend more time selling and less time typing reports, and sales managers see greater adoption of Salesforce and receive better, fresher forecast data." Jott for Salesforce includes the following features:

Features for Sales Professionals

  • Update opportunities and accounts - Use your voice to quickly update entire opportunities with a simple flow or individual forecast fields with shortcuts. Data ends up in specific accounts with no cutting, pasting or forwarding required.
  • Take quick notes - While they are still fresh, speak quick notes about accounts and opportunities and add tasks to your Salesforce dashboard.
  • Schedule appointments and set reminders - Use your voice to book a meeting on your Salesforce.com or Outlook calendar, and set reminders so you never forget.
  • Get confirmation of everything - Every update you leave comes with a confirmation email/text message so you know for certain that data was entered into your accounts.

Features for Managers

  • Set up in minutes - Jott for Salesforce is incredibly easy to set up. There are no desktop or phone downloads, and it requires no changes to your existing Salesforce set-up.
  • Scale easily - Jott for Salesforce was built for scale. With nothing to download or maintain, and no new equipment to buy, it easily accommodates individuals or organization-wide rollouts.
  • No training necessary - While training is available to help teams get the most out of Jott for Salesforce, only a few simple commands are needed to get started.

Pricing and Availability

Jott for Salesforce is available today from the App Exchange on Salesforce.com and from the Jott.com web site. It takes just a few minutes to set up, and is compatible with all carriers and all mobile phones in the US and Canada. Jott for Salesforce's pricing is straightforward and affordable at $25 per user per month. For that fee, users can send unlimited updates into Salesforce with no need to worry about overage charges.

For more information on Jott Salesforce and other Jott services, please visit www.Jott.com.

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