Thursday, September 23, 2010

UTOPY Recommended by Ovum’s 2010 Contact Center Speech Analytics Market Report

UTOPY, the leading provider of Voice of the Customer and Performance Optimization solutions powered by Speech Analytics, announced that it has been recognized for its leadership in recording-system-independent Speech Analytics by Ovum’s 2010 contact center Speech Analytics market report.

Titled “Decision Matrix: Selecting a Speech Analytics Vendor,” the report examines the competitive dynamics within the Speech Analytics market in order to help businesses select a vendor based on its technology strength, reputation among customers and impact on the market.

In the report, an independent technology analyst provides a comprehensive view of vendor capabilities and advises on those that businesses should explore, consider and most importantly, shortlist. The report cited the advantages provided by UTOPY’s ability to integrate with virtually any call recording system. UTOPY also gained high marks for its core technology, interface and packaged applications, and earned additional praise for its support of a wide range of languages, dialects, and accents.

“We are pleased to receive this recommendation from Ovum,” said Roy Twersky, President and CEO at UTOPY. “We believe this further underscores UTOPY’s unwavering commitment to developing innovative, analytics-driven solutions that provide contact centers with unsurpassed insight into customer-agent conversations, which can be leveraged to maximize performance and profitability.”

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